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Got Questions? We've Got Answers!

Looking for information on Cherish AR Canvas? You're in the right place!

Find fast answers to our most frequently asked questions below. Need more help? Our customer support is just a click away.

How does the AR canvas work?

The Cherish AR canvas uses augmented reality to bring your photos to life. After receiving your canvas, simply use your smartphone camera to scan the image. This will trigger the playback of your uploaded video, overlaying it onto the canvas, creating a dynamic and interactive experience.

What photo and video can I upload?

You can upload any personal photo and video that holds significance for you. Ensure your photo is high-resolution for the best print quality, and the video should be in a compatible format as specified on our website. You can use your phone, tablet or your PC to upload your files and place your order.

How to scan the canvas for AR?

Use your smartphone or tablet camera with Overly app to scan the canvas. Point your camera at the canvas, and the AR video will automatically start playing on your screen.

Can I change my video after ordering?

Due to our production process, we're unable to change the video once your order has been finalized. Please double-check your video before submitting your order.

How long to receive my canvas?

Our Cherish AR canvas typically undergoes a production process of 1-3 days, which may vary depending on demand. Following production, shipping takes an additional 1-3 days. We also offer an option for 1-day delivery for expedited service. We ship worldwide!

Is an app needed for AR?

To experience the augmented reality feature of your Cherish AR canvas, you will need to download the Overly app. It's available for both iOS and Android devices. Simply open the app and use it to scan your canvas, and the AR video will play, bringing your photo to life.

Can I gift a Cherish AR canvas?

Absolutely! A Cherish AR canvas makes a wonderful, personalized gift. Just provide the recipient’s shipping details at checkout.

What's the return policy?

We offer a 30-day free return policy. If you are not completely satisfied with your Cherish AR canvas, you can return it within 30 days of receipt for a full refund, free of charge. Please ensure that the product is returned in its original condition.

Where are the canvases made?

We take pride in our quality. All Cherish AR canvases are produced in our state-of-the-art facilities located in LA United States, ensuring high-quality craftsmanship and supporting local manufacturing.

Is there a warranty?

Yes, we stand behind our product with confidence. The Cherish AR canvas comes with a lifetime warranty covering any manufacturing defects. We're committed to ensuring you enjoy your canvas for years to come.

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